What happens if I am not happy with the work?
Tell us. If an edit missed the brief we redo it, and the refund policy sets out where money comes back rather than work. For exam plans, the guarantee is a further block of sessions at no cost if you do not pass.
This comes up on Who We Are and How We Work, where it is answered in the context of the work itself.
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Send the draft, the rubric or the score report with it. You get a real answer and a price before you commit to anything.